Situation
The Audit fits when several connected problems, areas or initiatives should be looked at together, rather than examining a single topic in isolation.
What gets clarified
How individual problems and areas are connected, and which cross-departmental areas for development follow from that.
Process
- Multiple interviews
Across several departments and work processes, broader in scope than the Check or Analysis.
- Systematic observation
Unlike the Check and Analysis, systematic observation of individual work steps can be part of the Audit.
- Systematic evaluation
Bringing all findings together into a cross-departmental picture.
- Detailed results report
With prioritised areas for development and the relevant connections between the areas reviewed.
- Joint discussion
The findings are discussed and put into context together.
Result
The report brings the cross-departmental findings together into prioritised areas for development.
Outline
- Starting point across all departments reviewed
- Cross-departmental findings
- Relevant connections between the areas
- Prioritised areas for development
Sample row of a measures table
| Area | Cross-departmental handovers |
|---|---|
| Observation | Work status is handed over between two departments manually and inconsistently |
| Recommendation | A unified handover process with defined responsibilities |
| Effort | high |
Example scenario, not a client project
- Starting point
A knowledge-intensive company with several locations wants a comprehensive look at knowledge management, processes and AI use.
- Conducting the Audit
Interviews across several departments, observation of selected work processes across the locations.
- Result
The results report names the cross-departmental connections and prioritises the relevant areas for development.
This shows what a typical engagement looks like. I adapt it to your organisation's structures as needed.
Typical questions
- How does the level of knowledge and way of working differ between departments?
- Which cross-departmental dependencies currently slow projects down the most?
- Which steps can be implemented quickly, and which need external support?
Brief distinction
The Audit looks at several areas together, rather than going deep on a single topic. For a single, focused question, the Check or Analysis is the fitting entry point.